Below are some of the trip participant comments we received to the following question:
Why are these travel programs important to you?
"We get to see parts of the world that we wouldn't normally get to see and meet company officials that we normally wouldn't get to meet."
"Promotes better business by building face to face relationships. Increases customer sales as an incentive to win!"
"Helps to get to know Yokohama Tire. They help in partnering with Yokohama".
"Get away from daily stress. Relaxing, fun and memories forever. We appreciate the opportunity to meet employees from Tenneco. "
"To enjoy the reward and recognition for our hardwork…especially in the face of today's business pressures."
"Good incentive to sell the product."
"It is nice to have an incentive to sell a product. My guys love their part of the promotion."
"It is always a lovely trip to a beautiful destination. We feel pampered and appreciated. It is nice to develop relationships while on the trip."
"Because we had the opportunity to take a break, rest and have some fun. Also, make better relationships with Tenneco."
"They help build relationships both personally and professionally."
"Maintain good customer relationships."
"Positive incentive to continue thoughts of Tenneco throughout the year."
"Because they bring large organizations together and promote friendly competition within the organization."
"Gives us the chance to learn of other related services the company has to offer."
"Important to develop solid, lasting relationships with my customers."
"Provides a chance to relax and make face to face connections with Tenneco."
"I think they really give you a chance to get to know staff and fellow dealers better."
"To build better relationships with the vendor and meet people in other areas."
"It is nice to recognized for our efforts. We feel valued and special."
"Networking with other business owners…new ideas."
"Relaxing, renewing old friendships and striking up new ones. These are valuable trips for many reasons."
"Meet again our friends we are doing business with from Monroe. A great to go away with my wife that supports the long hours I put in at work."
"Just a wonderful vacation. Makes me feel very good about doing business with them."
"We would not take these trips without this incentive. We will work hard to be able to take the next trip available."
"Keeps up employee morale."
"Gain dealer friendships and new acquaintances you do not get during 'regular' conventions."
"Gives incentive to sell more products to receive the reward (trip) that we would normally not take."
"It is nice to be rewarded for the work we do. The most important point that we value is the fact that we meet other people that have a commonality with our life. We have made friends that feel like family."
"Gives goals and incentives to me so I can give to my family."
"A chance to form personal bonds and build relationships."
" #1 reason - sell more!"
"They are a great getaway from the every day pressures of business. Keep doing them."
"Gives us dealers an excellent opportunity to get to know dealers from across the country."
"Everything was planned very well. All of our plans were very clear and easy to understand."
"We enjoy the opportunity to get away and have some downtime with same group each year. We compare notes regarding business."
"It gives us a reward for all of our hard work."
"It gives tire dealers an opportunity to meet & fellowship with other tire dealers"
"They give us a chance to build relationships outside the business environment with our customers."
"Time away, time with friends, time with customers. Everything we run out of time for at home."
"It is the only time we get to take a vacation. We regularly work hard to attend these company sponsored incentive trips."
"Going to a new place and not having to worry about arranging flights, transportation, and other things important to our stay is convenient."
"It forces you to take time away from your business and meet other customers to share ideas, make friendships and recharge your batteries."
"Gets me away from the everyday stress and motivates me to sell the Yokohama brand."
"To meet other dealers and discuss some of our same problems. Also, to meet the CEOs and know they care for the independents."
"It is exciting to know we sell a great product. Benefits like this trip are very important for our performance."
"Great fellowship with others. Chance to remember how good life really is."
|Customer satisfaction is goal #1.|
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down,
simply by spending his money somewhere else.
The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
The purpose of a business is to create a mutually beneficial relationship between itself and those that it serves. When it does that well, it will be around tomorrow to do it some more.
Be everywhere, do everything, and never fail to astonish the customer.
Well done is better than well said.
Being on par in terms of price and qulaity only gets you into the game. Service wins the game.
In business you get what you want by giving other people what they want.